Information Service — Contact Centre

There are many ways you can contact RNID Typetalk and we welcome your thoughts and comments.

Textphone Users

To use TextDirect dial 18001 followed by the full number you wish to call
To contact the emergency services dial 18000
To use Relay Assist dial 0870 240 95 98
To use the text to text only service dial 180015 followed by the full number you wish to call
To contact Typetalk Customer Service Team dial 18001 0800 500 888
Fax: 0151 709 8119
Switchboard: 18001 0151 709 94 94
Email: helpline@rnid-typetalk.org.uk

Hearing Users

To use TextDirect dial 18002 followed by the full number you wish to call
To use Relay Assist dial 0870 240 51 52
To contact Typetalk Customer Service Team dial 0800 7311 888
Fax: 0151 702 0610
Switchboard: 0151 709 94 94
Email: helpline@rnid-typetalk.org.uk

Typetalk and TextDirect are available 24 hours a day, 365 days a year including Christmas Day, Boxing Day and New Year.

The Customer Service Team are available from 9am — 8pm Monday to Friday, 9am — 5pm Saturday and Sunday. Closed Bank Holidays. The Customer Service Team are available to answer any queries you may have about Typetalk or TextDirect.