Numbers
Typetalk for Friends and Family
How do I use Typetalk?
1. What equipment do I need to receive Typetalk calls?
2. How do I make a call through Typetalk?
6. General Typetalk information
You don’t need any special equipment. When you answer a call that has been made through Typetalk, you will hear a recorded message saying:
Please hold for an operator-assisted call from a textphone user
and a Typetalk Relay Assistant will be automatically connected into the call.
You will then hear the Relay Assistant say, “Hello, you have a call from a deaf or speech-impaired person and I will be relaying the call. Please say ‘go ahead’ when you have finished speaking.”
If you have not used Typetalk before, please ask the Relay Assistant to explain how the call works.
Simply dial 18002 followed by the full national, international or mobile telephone number of the person with the textphone. For example,
| Prefix | Area Code | Number |
| 18002 | 0151 | 709 9494 |
There is no need to add a space between the numbers. You would dial 1800201517099494.
3. More detailed information on Typetalk calls is available on other sections of our website:
Deaf - hard of hearing
Speech impaired
The Relay Assist service connects you to a Relay Assistant before the call is made to the other person.
To use Relay Assist service:
• Dial 0870 2405 152
More information is available via Relay Assist.
General Typetalk information
• Do you need more information?
• Typetalk Update – customer magazine
Do you need more information or assistance?
If you would like further information or assistance, please complete our online enquiry form and our Customer Support team will contact you.
Alternatively, contact our Customer Support Helpdesk
Textphone 18001 0800 7311 888
Telephone 0800 7311 888
Fax 0151 709 8119
Email helpline@rnid-typetalk.org.uk
Or, write to us at RNID typetalk, PO Box 284, Liverpool L69 3UZ.
We are open:
Monday to Friday, 9am to 8pm
Saturday and Sunday, 9am to 5pm
We are closed on bank holidays.
